Terms and Conditions
KPEYE Inc.
These Terms and Conditions (the “Agreement”) are entered into as of the date Customer accepts these terms (the “Effective Date”) by and between:
KPEYE Inc., 16323 Pantheon Pass, Delray Beach, Florida 33446 (“KPEYE”)
and
the customer accepting these terms (“Customer”). By clicking to accept, creating an account, or using the Platform, Customer agrees to be bound by this Agreement.
KPEYE and Customer may be referred to individually as a “Party” and collectively as the “Parties.”
1. Definitions
- “Platform” — The KPEYE cloud-based analytics software platform.
- “Services” — The hosted SaaS services, analytics tools, reporting, dashboards, and related functionality provided through the KPEYE platform.
- “Customer Data” — Any data provided by Customer or collected from Customer systems for processing by the KPEYE platform.
- “Authorized Users” — Customer employees or authorized representatives permitted to access the platform.
- “Websites” — Customer dealership websites or domains connected to the KPEYE platform for analysis and reporting.
2. Services Provided
KPEYE shall provide Customer with access to the KPEYE SaaS platform, which provides analytics and insights designed to improve the performance of automotive dealership digital operations.
The platform may analyze data from multiple sources including but not limited to:
- Google Analytics
- Google Search Console
- Google Business Profile
- Google PageSpeed Insights
- Website performance metrics
- Marketing and analytics data sources
The platform produces reports and insights to help identify opportunities to improve:
- website conversion rates (FCR)
- page load performance
- consumer engagement
- marketing effectiveness (Key Event Percentage)
- CTA optimization (CCR)
KPEYE may enhance or modify platform functionality periodically to include other insights to improve FCR and marketing/sales effectiveness.
3. License Grant
Subject to the terms of this Agreement, KPEYE grants Customer a non-exclusive, non-transferable, limited license to access and use the platform solely for Customer's internal business purposes during the subscription term.
Customer shall not:
- copy, modify, or distribute the software
- reverse engineer the platform
- attempt to extract proprietary algorithms or analytics models
- resell the software without written permission
4. Subscription Options
Customer may choose between monthly or annual SaaS subscription options as presented to Customer during onboarding and in Customer's account. Services are priced per dealership website connected to the platform.
5. Term
This Agreement begins on the Effective Date.
Monthly Plan. Month-to-month subscription unless terminated by either party with 30 days written notice.
Annual Plan. Initial term of twelve (12) months. Annual subscriptions automatically renew for additional twelve-month terms unless cancelled 30 days prior to renewal.
6. Fees and Payment
Customer agrees to pay the fees presented to Customer at the time of subscription and in Customer's account.
Payments are due:
- monthly in advance for monthly subscriptions
- annually in advance for annual subscriptions
Accepted payment methods may include:
- ACH
- credit card
- wire transfer
Late payments may result in:
- suspension of service
- late payment charges
- termination of the Agreement
7. Customer Data and Data Rights
Customer retains ownership of all Customer Data. Customer grants KPEYE the right to process Customer Data solely for purposes of providing the Services.
KPEYE may aggregate and anonymize data across customers to improve platform performance, analytics models, and benchmarking insights. Such aggregated data shall not identify Customer or any individual consumer.
8. Data Security
KPEYE will implement commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data. These safeguards may include:
- secure cloud hosting environments
- encryption protocols
- access controls
- monitoring systems
Customer acknowledges that no system can guarantee absolute security.
9. Service Level Availability
KPEYE will use commercially reasonable efforts to maintain platform uptime of 99% or greater, excluding:
- scheduled maintenance
- third-party service outages
- force majeure events
Scheduled maintenance will typically occur during non-peak hours.
10. Third-Party Integrations
The platform may integrate with third-party systems such as:
- Google services
- marketing platforms
- dealership websites
- analytics tools
KPEYE is not responsible for outages or changes made by third-party providers that affect platform functionality.
11. Analytics and AI Disclaimer
The KPEYE platform provides analytics insights, recommendations, and reporting tools designed to assist Customer decision-making. However:
- KPEYE does not guarantee specific marketing or sales results.
- Analytics and recommendations are informational in nature.
- Customer retains responsibility for business decisions and marketing execution.
12. Confidentiality
Each Party agrees to maintain the confidentiality of any proprietary or confidential information received from the other Party. Confidential information includes but is not limited to:
- software technology
- analytics methodologies
- pricing terms
- business strategies
Confidentiality obligations survive termination of the Agreement for five (5) years.
13. Limitation of Liability
To the maximum extent permitted by law, KPEYE shall not be liable for any:
- indirect damages
- lost profits
- business interruption
- loss of data
KPEYE's total liability under this Agreement shall not exceed the total fees paid by Customer during the preceding twelve (12) months.
14. Indemnification
Customer agrees to indemnify and hold harmless KPEYE against claims arising from:
- misuse of the platform
- violation of applicable laws
- improper use of Customer Data
15. Termination
KPEYE may suspend or terminate services if Customer:
- fails to pay fees
- violates the Agreement
- engages in misuse of the platform
Upon termination:
- Customer access will be disabled
- any outstanding invoices become immediately due
16. Force Majeure
Neither party shall be liable for failure to perform obligations due to events beyond reasonable control including:
- natural disasters
- cyberattacks
- internet outages
- government actions
17. Governing Law
This Agreement shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any legal disputes shall be resolved in the courts located within the State of Florida.
18. Entire Agreement
This Agreement constitutes the entire agreement between the Parties and supersedes all prior discussions or agreements. Any amendments must be made in writing and signed by both Parties.
Acceptance
By clicking “I agree” (or any equivalent acceptance mechanism) during onboarding, Customer acknowledges that it has read, understood, and agrees to be bound by this Agreement, and the individual accepting represents that they are authorized to bind the Customer.
Contact: hello@kpeye.com